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Office & Financial Policies


Phone Calls

Our phones are answered from 8:00 AM to 5:00 PM Mon – Thur, Fri 8:00 – noon. Routine questions are best handled during regular office hours when your records are available. You can call to make appointments, schedule tests and surgeries, discuss billing questions, and leave messages for the doctor. After hours, our phone is answered by an answering service. For emergencies, there is always an available physician, who will be contacted by the answering service. If you have a life- or limb-threatening emergency, please call 911 or go to the nearest emergency room RIGHT AWAY.

Prescription Refills

To refill your prescription, please call the prescription line for your physician (listed below) or have your pharmacy fax us the request for a prescription refill.

Our fax number is (229) 435-1038
Our phone number is (229) 883-4707

We require at least 24 hours to process requests for prescription refills.

Please understand that the refill process takes time, especially if your healthcare provider is not in the office. Remember also that many other people also call in with prescription refill requests each day. Requests after 3 PM will not be processed until the next business day, except in the case of an emergency. No narcotic prescriptions will be filled after office hours or on weekends by on-call physicians.

Medical Records

Our office requires 7 – 10 days to process your medical records requests. Records and X-rays will not be released without proper written authorization.

Contact: Medical Records (229) 903-3451

Authorization to Release Medical Records

Please fax your request and authorization to (229) 435-1038.

Financial Policy

Insurance company and payment information

Fees and Payments:

In our efforts to keep your medical costs down, we request that you pay when services are rendered. Because we are considered a specialty practice, your insurance company may require you to obtain a referral from your primary care provider before being seen by us. As the insured person, this is your responsibility. We recommend that you contact your health insurance company to determine whether or not you need a referral to be seen by us before scheduling an appointment with one of our physicians.


We participate with most insurance plans, but it is your responsibility to call your insurance company to determine whether or not we participate with your particular plan.

Please be prepared to provide your insurance card at every visit. Also, tell us if there is a change in your address, telephone number, or insurance coverage at the time of your visit.

All co-payments and fees are due when services are rendered. We cannot waive your co-payment as this is an agreement between you and your insurance company. It is your responsibility to know your insurance policy requirements, such as co-payments and deductibles. We will not become involved in disputes between you and your insurance company regarding deductibles or co-payments.

We will ask for a deposit for any “elective” surgery/procedure before scheduling the surgery/procedure. This deposit is known as the “patient responsibility” in your insurance coverage.

If your insurance company has not paid in FULL within 45 days, the balance due may become your responsibility. If overpayment occurs, we will credit your account and you may request a refund, as long as there are no other balances owed. We accept cash, checks, and the following credit cards: Discover, Visa, and MasterCard.


Orthopaedic Associates
619 Pointe North Blvd
Albany, GA 31721
Phone: 229-883-4707
Fax: 229-435-1038

Office Hours

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